Certinia.
Implementation and optimisation for services businesses.
dForce is a UK Certinia Business Partner. We implement and optimise Professional Services Cloud (PSA), Financial Management Cloud and Customer Success Cloud on Salesforce. We help services businesses connect sales, delivery, finance and customer success around their business outcomes, with advisory, integration and support beyond go-live. Explore Veda (Operate and Accelerate).
Which Certinia solution fits your business?
Start with the outcome you need to achieve.
We assess your processes, existing Salesforce environment and reporting needs to agree the right combination of Certinia applications, delivery scope and integration.
Connect projects and resources through Professional Services, strengthen control with Financial Management, or coordinate retention and growth with Customer Success. We help you design how the applications work together.
What do you need to achieve with Certinia?
Tell us what you know — whether that’s a specific requirement, a business challenge or simply a question. We’ll help you work out what comes next.
Which Certinia product do you need?
Start with the business process you need to improve. We help you select the relevant applications and agree how they connect with the systems you already use.
| Your challenge | Certinia product | How dForce helps |
|---|---|---|
| Connect projects, resources, time and billing. | Professional Services Cloud | Design and implement PSA processes, resource planning and delivery reporting. |
| Strengthen accounting and financial control on Salesforce. | Financial Management Cloud | Design finance processes, reporting, controls and connections to delivery. |
| Coordinate customer health, success plans and follow-up. | Customer Success Cloud | Design customer success processes, ownership, playbooks and reporting. |
Swipe or scroll across the table to compare the products.
How does a dForce Certinia implementation work?
- Discovery and design: agree the outcomes, processes, reporting needs and responsibilities across Certinia, Salesforce and your other systems.
- Configuration and integration: build the agreed scope, connect the required applications and define controls for the information they exchange.
- Migration and testing: agree the data to migrate, reconcile the results and test business processes and interfaces with your team.
- Training and go-live: prepare users, complete acceptance and confirm the cutover plan and readiness to go live.
- Support and optimisation: provide the agreed support and improvement services as your business needs develop.
Where could Veda and Veda Accelerate support your team?
We help you assess which capabilities fit your processes, the data and permissions they need, and how your people retain oversight. The available scope depends on your Certinia products and licensed capabilities. We start with a defined use case and the outcome you want to improve.
Certinia expertise beyond implementation
Going live is only the beginning. From there, dForce supports organisations throughout the technology lifecycle, from integration and optimisation through to ongoing improvement. Whether you need to improve project delivery, strengthen financial control, connect customer success with services, or understand where AI can add value, we focus on the business outcome first. That means helping you get more from the platform you already have, as well as designing what comes next. Learn more about the Certinia platform directly from Certinia.
Common questions about Certinia implementation
What does dForce do as a Certinia partner?
dForce is a UK Certinia Business Partner providing advisory, solution design, implementation, integration, optimisation and support. We help services businesses connect sales, delivery, finance and customer success through Certinia and Salesforce, with support beyond go-live.
Which Certinia products does dForce implement?
We implement and optimise Professional Services Cloud, Financial Management Cloud and Customer Success Cloud. We assess the processes, reporting and integration needs behind your requirements before agreeing the appropriate application scope.
How long does a Certinia implementation take?
Our Ignition Quick Start provides an eight-week implementation route for most products where the agreed scope and customer readiness support that timetable. Larger programmes with complex migration, integrations or finance design need a tailored plan. We confirm the delivery dates and customer responsibilities after discovery.
What affects the cost of a Certinia implementation?
The cost depends on the applications, entities, process design, migration, integrations, reporting and delivery support required. We explain the assumptions behind the proposed scope and distinguish implementation services from software subscription costs. Contact dForce to discuss the requirements for your estimate.
Can Certinia work alongside Sage Intacct or another ERP?
Yes. Certinia can be part of a wider finance and delivery landscape. We design which application owns projects, customers, time, billing, revenue and accounting records, then agree the interfaces, reconciliation controls and exception handling. The approach depends on the products and business processes involved.
Can dForce improve an existing Certinia implementation?
Yes. We assess your current processes and configuration, identify where teams encounter friction, and agree priorities for improvement. This can include resource planning, reporting, billing, integration and customer success processes, with an agreed scope for ongoing support.
Choosing the right finance and delivery platform? Explore Sage Intacct with dForce or discuss your application requirements.
No obligation. No sales pitch.
Just practical advice from people who’ve helped organisations modernise finance, professional services and customer operations.
