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Ideas, experience and perspectives for better business.
Explore business technology insights, lessons from customer success and news from across dForce. Start with the subjects that matter to your business and the outcomes you want to achieve.
Featured perspective · Customer success
Customer success starts with outcomes.
What does it take to turn customer conversations into shared objectives, visible progress and measurable outcomes? Di Prime shares lessons from the front line of Customer Success transformation, exploring structured information, team adoption and human judgement.
By Di Prime · Principal Consultant, dForce
Business insights
Decisions that shape the way you work.
Perspectives on technology investment, service delivery and the changes behind better performance.
Company & community
Partnerships. People. Shared ambition.
Dated updates from our technology partnerships and the sporting communities we support.
AI & governance · Archive
Earlier perspectives on a changing landscape.
These articles capture our commentary at the time of publication. References to proposals, deadlines and regulatory requirements may have changed. For current information, visit the European Commission’s AI Act overview.
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