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Turn customer value into retention and growth


Certinia Customer Success Cloud.


 


Run customer success with full context—not guesswork.


Certinia Customer Success Cloud unifies your customer journey, while Veda turns data into signals, actions and outcomes — helping teams protect retention, identify growth opportunities and drive NRR.



How we can help


Transform your Customer Success motion from reactive to proactive


Less reactive work. More revenue impact. Veda gives every CSM the context and guidance to drive measurable outcomes. As a result, teams can identify risk earlier, act on opportunities sooner and spend more time delivering customer value.


Whether you’re already using Certinia Customer Success Cloud, exploring its capabilities or considering how it could work alongside your existing technology, talk to us. You can also explore how it connects with Professional Services Cloud, Financial Management Cloud and our wider Certinia services.

✓
Reduce churn by up to 8%
✓
Identify risk early with signals grounded in real delivery, health, and usage data—so you can intervene before issues impact renewal or customer trust.
✓
Up to 6% increase in renewals and expansion
✓
Connect customer activity directly to retention, growth, and NRR—so every outcome is tied to proven value and revenue impact.
✓
Eliminate context gaps across the lifecycle
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Ensure what was sold, delivered, and realized stays fully aligned—across teams, systems, and every customer touchpoint.
✓
Veda saves 10+ hours per month
✓
Veda handles account summarization, success plan generation, business review prep, and customer comms, so CSMs can focus on building relationships and driving value.
✓
AI that works with full customer context
✓
Veda goes beyond summaries—it executes the work that keeps accounts healthy and happy. Built on unified data, it drives real outcomes—not disconnected insights.


Get in touch


What does your business need to achieve?


Tell us what you know — whether that’s a specific requirement, a business challenge or simply a question. We’ll help you work out what comes next.



No obligation. No sales pitch. Just a conversation.


CUSTOMER SUCCESS – From Insight to IMPACT  |  Official Certinia product overview


Measurable results from Certinia Customer Success Cloud and Veda


10+

Hours saved per month


~8%

Reduction in churn


~6%

Increase in renewals & expansion


360°

Customer context and visibility


No obligation. No sales pitch.


Just practical advice from people who’ve helped organisations
modernise finance, professional services and customer operations.


dForce


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