Operating Model Canvas & Diagnostic
Advisory Services
Clarity before change. Confidence in what comes next.
Our business advisory services help organisations make better decisions about technology, operations and transformation. We provide independent guidance across Salesforce, Certinia, Sage Intacct and professional services platforms, helping you understand what should change, why it should change and how to achieve the outcome.
dForce’s ‘operating model’ advisory services help organisations connect strategy with the way they operate. Through structured reviews, evidence-led workshops and practical recommendations, we help you understand the current position, agree what needs to change and define a clear route forward.
See the whole model. Test what sits behind it.
Optimise for atability and growth.
The Operating Model Canvas (OMC) and Operating Model Diagnostic (OMD) work together. The Canvas makes the business model visible in operational terms. The Diagnostic examines the evidence, risks and decisions behind that picture — turning shared understanding into agreed operating rules and priorities.
Operating Model Canvas
A shared view of how your business delivers value.
We map how your organisation works today and how it needs to operate in the future. The Canvas brings the key elements together so leaders and teams can see their relationships, dependencies and choices.
For background on the approach, explore the Operating Model Canvas framework and its operating model resources.
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Clarify the value proposition and the processes that deliver it. -
Connect organisation, responsibilities, locations and suppliers. -
Understand information, reporting and management systems. -
Align stakeholders around the current and target operating model.
Operating Model Diagnostic
The evidence and decisions behind the model.
We explore how work actually happens, where control depends on individuals and what needs to change. Structured questions turn assumptions into evidence and findings into explicit decisions, ownership and action.
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Establish the current state, supporting evidence and operational risks. -
Define target operating rules, owners and exception handling. -
Agree controls, measures and system or data implications. -
Record what is confirmed, needs change, requires a decision, represents a gap or sits outside scope.
From a shared picture to an agreed way of working.
The Canvas provides the visual model. The Diagnostic supplies the workshop evidence. Together, they inform agreed operating rules and the requirements that shape the technology response — so solution design follows business decisions, not the other way around.
Better decisions. Clearer priorities. Accountable change.
Whether you are growing, improving performance or preparing for transformation, the focus is on practical choices and the outcomes they need to support.
Align the business
Build a common understanding across leadership and delivery teams. Connect strategic objectives with everyday processes, responsibilities and measures of success.
Focus the effort
Identify bottlenecks, duplication and gaps in control. Prioritise improvement around business impact, risk, dependencies and the capacity to deliver change.
Make change actionable
Translate findings into owned decisions and a practical roadmap. Make the process, information and technology implications explicit before implementation begins.
Advice that connects to what happens next.
The review is a starting point, not the destination. We help you carry agreed priorities into
solution design,
application architecture and
implementation and integration, with a clear link between the business need, the decisions made and the outcomes you want to achieve.
What needs to work better in your business?
You may have a defined transformation ahead, a recurring operational challenge or simply a sense that things could work better. Talk to us about where you are and what you want to achieve.
No obligation. No sales pitch. Just a conversation.