Enablement, Implementation & Integration
ERP, PSA & CRM implementation.
Connected to your business outcomes.
Connect the design, the systems and the people who make it work.
dForce is a UK systems integrator providing Sage Intacct, Certinia and Salesforce implementation, integration, data migration, training and ongoing optimisation. We help finance, operations and professional services teams turn agreed business outcomes into working systems, prepared users and a practical transition into everyday use.
Start with the destination
Give every delivery decision a purpose.
Before implementation begins, agree what must improve and how you will recognise success. Stronger financial control, more predictable service delivery, fewer manual hand-offs or time returned to your people: the outcome should guide the work.
We connect that outcome to scope, design decisions, acceptance criteria and delivery priorities. As the work progresses, we make dependencies and trade-offs visible so that changes remain considered and accountable.
If the starting point needs clarification, our advisory services use the Operating Model Canvas and Operating Model Diagnostic to establish the processes, responsibilities and operating rules behind the solution.
A shared basis for delivery
Purpose, ownership, readiness and acceptance
Purpose
The business outcome, baseline and measures of progress.
Ownership
Named responsibilities across your team, dForce and other partners.
Readiness
The data, environments, decisions and people needed at each stage.
Acceptance
Agreed evidence that the solution is ready to enter operation.
What we deliver
Implementation and integration services that connect the whole picture.
Choose an area below to see the delivery scope and the work it can include. The scope, responsibilities and acceptance criteria are agreed for each engagement.
Platform implementation
Translate agreed requirements into configuration and practical workflows. Coordinate build activities, testing and business acceptance across the chosen platform.
- Confirm the processes, product capabilities and configuration needed for the agreed scope.
- Configure roles, approvals, reporting and workflows, then test realistic business scenarios.
- Prepare deployment, business acceptance and the hand-over into support.
Integration & data migration
Connect applications and plan how data moves between them. Define mappings, ownership, validation, exception handling and reconciliation so information can be trusted.
- Map data ownership and the fields, values and transactions that must move between systems.
- Agree migration scope, cleansing, validation and reconciliations, including the treatment of historical records.
- Define integration frequency, monitoring, error handling and the responsibilities for resolving exceptions.
Enablement & adoption
Prepare people for the work they will perform. Identify training needs, support role-based learning and transfer knowledge to the teams who will own the solution.
- Identify what administrators, finance users, project managers and other roles need to do in the solution.
- Use practical scenarios, guidance and knowledge transfer to prepare the people who will operate it.
- Review adoption and agree further support where processes or user needs change.
Delivery & project management
Coordinate scope, resources, milestones and dependencies. Maintain visibility of risks, decisions, costs and changes across customer, vendor and delivery teams.
- Agree responsibilities, milestones, reporting and the evidence needed at acceptance points.
- Maintain visibility of risks, issues, dependencies, costs and decisions.
- Assess changes against the intended outcome and agree their effect on scope, cost and timing.
Environment & release planning
Plan the development, test and production environments, access and deployment sequence. Agree release responsibilities and the approach to cutover and recovery.
- Agree the development, testing and production environments, access arrangements and deployment sequence.
- Plan release responsibilities, validation, cut-over and a recovery approach.
- Coordinate deployments with operational commitments and other system changes.
Readiness & transition
Assess whether processes, data, people and support arrangements are ready. Plan the move into operation, manage outstanding issues and establish the next improvement priorities.
- Check process, data, user and support readiness against agreed acceptance criteria.
- Agree go-live responsibilities, outstanding issues and the hand-over to operational owners.
- Review early use and prioritise the next improvements against the intended business outcomes.
Our solution design and application architecture services establish how the components fit together before implementation.
The right capability for the work
A delivery partner.
An extension of your team.
We can take responsibility for an agreed delivery scope or provide specialist capacity alongside your existing customer or vendor team. The engagement should make responsibilities, interfaces and decision routes clear from the outset.
Ways to work with dForce
Capabilities include solution architecture, functional consulting, technical integration, project management and delivery management. Business change, stakeholder alignment and readiness support can be scoped around your needs.
An agreed delivery scope
A coordinated team working towards defined deliverables, acceptance criteria and responsibilities.
Specialist team support
Focused expertise to strengthen your existing team or address a specific delivery need.
Joint delivery
Clear working arrangements across customer, vendor and partner teams, with shared visibility of dependencies.
Transformation & IT environment planning
Prepare the conditions for delivery.
Planning brings the current technology landscape, business priorities and practical constraints into one view. It gives teams a basis for sequencing change and reducing disruption to everyday operations.
Planning scope and readiness checks
Current position & target
Review applications, processes, data and technical dependencies. Agree the target environment and the changes needed to reach it.
Resources, budget & sequence
Identify skills, capacity, costs and critical dependencies. Set realistic phases, milestones and decision points.
Data, access & controls
Plan migration, access permissions and information handling. Agree validation and the evidence needed before release.
People, change & continuity
Engage stakeholders, prepare communications and training, and plan how the business will operate through the transition.
Beyond go-live
Put the solution to work.
Keep the outcome in view.
Go-live marks the transition into everyday use. We help plan support ownership, knowledge transfer, issue management and the review of adoption and performance. Agreed measures show where progress is being made and where further work is needed.
Support, knowledge transfer and continuous improvement
- Agree operational ownership, escalation routes and the scope of support.
- Transfer solution knowledge and review whether users need further training.
- Plan configuration improvements and releases around business priorities.
- Review adoption and performance against the agreed measures.
- Plan the retirement or retention of legacy systems and data where this is in scope.
For Salesforce-based solutions, the Salesforce Architecture Center provides useful platform guidance for evaluating design choices and trade-offs. Our delivery approach considers these alongside your wider application landscape and business requirements.
Learn more about dForce and our work across Certinia and Sage Intacct.
Common questions
ERP, PSA and CRM delivery: your questions answered.
Which platforms does dForce implement and integrate?
Our delivery work includes Sage Intacct, Certinia and Salesforce, with connections to other applications where required. Discovery establishes the products and processes in scope, which systems you will retain and the connectors or APIs needed. Explore our Certinia capabilities and Sage Intacct offering.
What is the difference between implementation, integration and enablement?
Implementation configures a platform around agreed business processes. Integration connects applications and defines how data moves between them. Enablement prepares people to use, administer and own the solution. dForce brings these activities together so the system design, operating processes and user readiness support the same outcome.
How long does implementation take, and what will it cost?
The timetable and cost depend on the products, processes, entities, migration, integrations, reporting and training required. Ignition Quick Start targets eight weeks for suitable, agreed product scopes. More complex programmes may need phased delivery. We confirm assumptions, customer responsibilities, dependencies and the delivery plan during discovery; software subscriptions and implementation services are separate considerations.
Can we retain existing systems and migrate only the data we need?
Yes. We assess which systems to retain, connect, replace or retire. Migration scope may include master records, opening balances, open transactions and selected history, depending on the business need and available data. We agree ownership, cleansing, validation, reconciliation and acceptance before cut-over. Full historical migration is not assumed for every project.
Can dForce work alongside our team or an existing vendor?
Yes. We can take responsibility for an agreed delivery scope, provide specialist capacity or work jointly with customer, vendor and partner teams. The engagement defines responsibilities, decision routes, dependencies and acceptance criteria so everyone understands what they own and what they need from others.
What happens after go-live?
We agree the transition into support, including ownership, knowledge transfer, outstanding issues and the scope of ongoing assistance. This can include training, configuration improvements, integration support and reviews of adoption and performance. Follow-on work is prioritised against the business outcomes you want to achieve.
From Insight to Impact.
What needs to move from plan to practice?
Tell us the outcome you are pursuing, where you are today and the help you need. We’ll work with you to define a practical next step.